FAQS - Frequently Asked Questions

We are John & Nicolle, and this is our family business. When you call or message us, you will actually speak to one of use. We design all our pieces and personalise them for you by engraving them.

Our mission is to connect people through personalised jewellery.

Yes, 100% Australian!

Yes!!! very small actually but we're growing!!! When you buy from us, you are support our whole family, so thank you!

Personalised Jewellery

We offer complimentary engraving on all our personalised jewellery pieces.

For purchases at our QVB Jewellery store, we will endeavour to have your piece engraved while you wait, however we cannot guarantee this during peak times. In those instances, we may ask you to return later in the day to pick up your item (it should not be more than one hour).

For online purchases, we endeavour to have the pieces dispatched within 24 hours of you placing the order. During peak times, this may be extended to 48 hours.

Please note: Products that have been personalised cannot be returned for a refund for change of mind.

Engraving on our personalised jewellery pieces is complimentary.

Yes, we have a preview feature online, you can select the font and insert what you would like engraved, and the product picture will update to show you what the engraving will look like. 

In most instances the preview is very similar to the actual engraving, but it is only an indication, and there may be slight variations.

Yes, you can purchase pieces with no engraving and have them engraved at a later date. Currently there is no charge for this but it is subject to change. 

Our store at the Queen Victoria Building, Sydney

Yes, we have a cute little store at the QVB in Sydney. You will find us at Shop 13, Lower Ground 2. We are located in the "tunnel" that runs from the QVB to Myer in Pitt Street Mall. We are between Gorman and Aveda.

If coming from Town Hall station, walk through to the Queen Victoria Building. At the end of the walkway there is a set of escalators, take the one going down. Walk past the cafe, and head towards your right and we are located on the right hand side.

If coming from the QVB car park, take the lift to level LG2. When you exit the lift go left, walk past the cafe and head towards the right, this is the walk way that leads to Myer, Westfield Sydney and Pitt St mall. We are one of the first stores on the right.

If coming from Pitt St mall, enter the MYER side of Westfield Sydney (it is opposite the newer section where Zara is located). Follow the walk way heading left (do not take the escalators down to the food court). You will come to a bend and see the Westfield information desk, walk past this and you will see Sushi Hub on your left, you are now on the Lower Ground 2 of QVB. Keep walking and we are just 10 metres further along on your left, next to Aveda.

Yes, during the check out process you can select to pick up the order at our QVB jewellery store in Sydney. It should be the option, just before you are required to input your addres.

Please note that this option may not appear if you are ordering from abroad, or have previous set up an account with us with an international address.

No, unfortunately our machine is set up to only engrave on our pieces, we can not engrave other jewellery. 

Our Jewellery

We use two main types of materials, 316 Stainless Steel and 925 Sterling Silver.

Stainless Steel

Unless otherwise stated, our Monogram pieces are made from Stainless Steel. Our Stainless Steel is surgical grade stainless steel. Most people, even if they are prone to metal allergies, do not experience reactions to 316 stainless steel. Some advantages to using stainless steel jewellery include:

* 100% skin friendly and safe.
* High polished sheen that adds to the allure of the pieces.
* Cold, smooth finish that makes it a joy to wear the jewellery.
* The plating, colour and sheen are long lasting without damage.
* Affordable jewellery that creates the same elegant and rich look as pieces made from precious metals.
* Stainless steel is stronger and it has a better lustre than other metals
* The base metal and the ion plating can endure a significant amount of wear and tear without giving in.
* It’s very easy to maintain jewellery made from stainless steel.

925 Sterling Silver

Sterling Silver consists of 92.5% silver, and the remaining part consists of copper – mostly copper. This is the reason why Sterling Silver is popularly referred to as 925 Sterling Silver or just 925 Silver.

The reason silver needs to be combined with other metals is that it is very difficult to make great designs with just pure silver, which is very soft and malleable. A bit of hardness has to be introduced, by adding other metals such as copper. That’s why jewellers are capable of making the most intricate and complex designs with 925 Sterling Silver.

The silver colour stainless steel pieces are not plated. This is the colour of stainless steel. Gold and Rose Gold stainless steel pieces are plated in 18K gold and rose gold.

925 Sterling Silver pieces are generally plated in Rhodium, so it doesn't tarnish easily. The gold and rose gold, are plated 18K gold and rose gold.

We plate our stainless steel jewellery using a technique called Ion Plating, also known as IP Plating, this is one of the newest surface coating procedures and also the most advanced till date.

It involves adding a titanium nitride layer to the base metal, in a vapor form. The end result is a harder and more durable surface which offers greater brightness and sheen than the traditional methods of plating.

In fact, experiments conducted to gauge the durability of ion plating have shown that IP plated surfaces are five to eight times more durable and resilient to corrosion and wear as compared to surfaces obtained through other plating processes.

The high chemical stability of titanium nitride, which forms the surface layer in this method, is what gives IP plated surfaces their resilience and durability. To begin with, a layer of titanium nitride is added to the base surface of stainless steel. Additionally a final plating metal is added to the surface; the thickness of this layer is no more than 0.3 urn. This top layer is what gives the plating its colour.

The process is carried out in a vacuum environment as low pressure has to be created for the evaporation of solid metal. Electric ions are produced when the vapor is heated and bombarded with electrons. This plasma is accelerated by the magnetic field induced, as it covers the base metal. Given its durability and chemical stability, ion plating is rightly called “permanent” coating. Since metal vapor (plasma or ions) is used in the coating process, the cost of production is lower than that of wet plating methods.

Although IP plating can be used on just about any metal or surface, stainless steel is a favourite choice because it is considered an affordable alternative to gold, platinum and silver. Yet, there is no compromise on the aesthetic value of the product. Also, stainless is more durable and hypoallergenic compared to other metals.

Combined with IP plating, stainless steel offers versatility both in terms of design and colours and can easily be used to emulate the finish of precious metals such as rose or yellow gold. The best part is that unlike electric coating, ion plated jewellery stays looking as good as new for decades.

We offer 4 different fonts.

Classic- This is a timeless font, similar to Times Roman, easy to read and see. This font is best when you want your engraving to be very legible. It looks especially great for one or two initials.

Script - This is a dainty and elegant cursive font that, because of how fine it appears, can be a little bit more difficult to read. It looks great for names, words or a phrase.

Modern - This is a very clean and minimal font. This looks great for words in all caps. It is a very fine engraved, with just a single line made by the engraver.

Bold - This is essentially the same as modern but bolded, about 3 times the thickness of the Modern font.

It's very simple for our customers, you simply come to the store (or order online), pick the piece you would like and then tell us what you would like engraved. 

We have a very specialised machine that engraves the jewellery. It is NOT engraved by hand. So the finish is of a very high standard. Of course, with anything that is personalised, there may be slight imperfections, but we do our best to minimise these. 

The whole engraving process takes a matter of minutes. In most cases it takes longer for customers to decide what they want engraved, than it does for us to do the actual engraving.

Quick answer, silver tones yes, colour tones no. But read our blog all about wearing jewellery in the shower.

Shipping

We work very hard to ensure orders go out within 24 hours. If you place an order now, it will most likely go out tomorrow. Worse case, the next day.

Delivery times depend on where you are located. We send all our orders through Australia Post. The free delivery we offer, is the standard Australia Post service. So if you are located in Sydney, it's likely you will receive your order within 2-3 business days. If you are located outside of Sydney, then it will be 3-5 business days.

Yes. You will receive a confirmation email from us advising the tracking code. You will also receive an email from Australia Post advising the delivery of your order.

It is best to track the delivery on the Australia Post website, and contract Australia Post to check if there are any delays in your area. Their contact number is 13 76 78.

Unfortunately, we do not have any magical access to their system. If they deem that they have lost the parcel, then we will send you a replacement piece.

Yes, where ever we can we use sustainable materials, and ensure that our factories have recycling processes in place so any scrap metal is reused.

Our packaging is made from reclaimed paper products, and material is not sourced from illegal logging.