For online orders we will gladly exchange or refund for a change of mind (excluding earrings) within 14 days from the date of receipt, provided that the item is in original condition, unworn and with tags still attached.
We do not refund shipping costs. Where the order has received free shipping, the amount of the refund will be less the cost of shipping. Shipping costs are deemed to be; Australia $9 AUD, New Zealand $12 AUD, International $20 AUD.
We are not responsible for any parcels lost or damaged in transit. We suggest you use a tracable delivery method when returning items to us.
Upon receiving the item we will examine the item and confirm whether an exchange or refund is acceptable.
Unfortunately we can not offer an exchange or refund on earrings, in order to maintain hygiene standards.
Unfortunately we can not offer an exchange or refund on personalised items.
For purchases made at our retail location, we are happy to exchange items within 14 days of date of purchase. We do not refund if you simply change your mind or make a wrong decision.
Items must be returned in original condition, unworn and with tags still attached.
To maintain hygiene we do not exchange earrings.