COVID UPDATE

In Store

Our Sydney QVB store has reopened!!! 😊 However our hours are 11am - 5pm, Monday to Sunday.
You are welcome to come into the store anytime, if you fee more comfortable, you can make an appointment by just calling Nicolle on 0405 709 870. 
You can also "Click & Collect" at our Sydney Store by selecting it from the shipping options at checkout. We will text you once your order is ready, usually within the hour. 

To remain COVID safe we will need to serve you by the door and have you wait outside while we engrave your piece. This is to adhere to the four square metre rule, and practice social distancing.

We have implemented increased hygiene and cleaning measures. We have masks available for our staff, and hand sanitiser for staff and customers. The store is sanitised regularly, and jewellery cleaned between customers. 

Online

Our online orders are dispatched daily, and delivered by Australia Post with contactless delivery, or you can "Click & Collect" at our Sydney Store by selecting it from the shipping options at checkout.  We will text you once your order is ready, usually within the hour. 

Virtual

If you would like a phone consultation to help you with placing your order online, please call Nicolle on 0405 709 870.

Shipping

As most international flights are grounded, we are experiencing extensive delays with international orders, with most taking over 30 days. If you are concerned about the length of time it will take for you to receive your order, please contact us before placing an order and we can provide an updated estimated based on your country.

Australia Post has advised that domestic orders can take up to 7 business day, however we have not experienced any substantial delays to metropolitan locations. We offer an Express Delivery option, this is a prioritised deliver service, however it is currently no longer guaranteed to be delivered by the next business day. 

Thank You!

Thank you for your continued support, and please stay safe.

John & Nicolle
Owners @ ELVIE